Delivery Policy

Last updated: 27th October 2025

At The Human Letter Co, we aim to make every delivery smooth and reliable.
This policy explains how and when your letters are sent, what to expect, and what to do if there is a delay or problem with delivery.

1. Delivery Areas

We currently deliver within the United Kingdom.
International delivery options may be introduced in future, and any updates will be announced on our website.

2. Delivery Methods

All letters are sent using Royal Mail.
Depending on your order type, your letter will either be delivered as a single item or as part of a monthly subscription dispatch.

3. Dispatch Times

One-off Orders

  • Orders are normally printed and posted within three to five working days of purchase.

  • You will receive a confirmation email when your order has been dispatched.

Subscription Orders

  • Subscription letters are posted together at the start of each month.

  • Orders placed after the 3rd of the month will receive their first letter in the following month’s delivery.

4. Delivery Timeframes

Once posted, Royal Mail typically delivers within two to five working days.
Delivery times may vary depending on location, weather conditions or postal service delays beyond our control.

Please note that delivery dates are estimates and not guaranteed.

5. Incorrect or Incomplete Addresses

Please ensure your delivery details are accurate at the time of ordering.
We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

If you realise your address is incorrect after placing an order, contact us as soon as possible at info@thehumanletter.co.uk, and we will do our best to amend it before dispatch.

6. Missing or Delayed Deliveries

If your order has not arrived within 21 days of the expected delivery date, please contact us.
We will investigate with Royal Mail, and if your order is confirmed lost, we will send a replacement at no extra cost.

7. Damaged or Incorrect Deliveries

If your letter arrives damaged or incorrect, please contact us within 14 days of delivery.
We may ask for a brief description and a photo of any damage so that we can resolve it quickly.
Where appropriate, we will send a replacement or issue a refund in line with our Refund and Returns Policy.

8. Subscription Delivery Issues

If a subscription letter does not arrive or arrives damaged, please let us know within 14 days of the expected delivery date so that we can arrange a replacement.

9. Delivery Costs

Standard UK delivery is included in the price of your letter or subscription.
If any additional delivery options become available in the future (for example, tracked or express delivery), these will be listed at checkout.

10. Contact Us

If you have any questions or concerns about your delivery, please contact us:

The Human Letter Co
Unit 42177, PO Box 7169
Poole, BH15 9EL
Email: info@thehumanletter.co.uk