Subscription Policy

Last updated: 27th October 2025

At The Human Letter Co, we want subscribing to be simple and flexible.
This policy explains how our subscription plans work, including billing, renewals, cancellations and delivery schedules.

1. Overview of Subscription Plans

We offer recurring subscription options that allow you to receive regular letters filled with connection, comfort and kindness.
You can choose from:

  • A monthly subscription

  • A three-month prepaid subscription

  • A six-month prepaid subscription

All subscription plans renew automatically unless cancelled.

2. Billing and Payments

  • Payment is taken at the time of subscribing.

  • Monthly subscriptions are billed automatically on the same date each month.

  • Three-month and six-month subscriptions renew automatically at the end of the prepaid period unless cancelled before renewal.

  • Payments are processed securely through our payment provider. We do not store or have access to your payment details.

You will receive an email confirmation after each payment or renewal.

3. Dispatch Schedule

  • Subscription letters are dispatched together at the start of each month.

  • Orders placed after the 3rd of the month will receive their first letter in the following month’s delivery.

  • Each new letter will then arrive at the beginning of each subsequent month for the duration of your plan.

4. Delivery Method

All letters are sent through Royal Mail.
Delivery is included in the price of your subscription.
Typical delivery takes two to five working days from the dispatch date.

5. Cancellations

You can cancel your subscription at any time.
To cancel, either:

Cancellations made before your next billing date will prevent any future charges.
If you cancel partway through a prepaid subscription, the remaining period will continue until the end of the plan. We do not offer partial refunds for prepaid subscriptions that have already begun.

6. Refunds and Replacements

If a letter from your subscription arrives damaged, incorrect or fails to arrive, please contact us within 14 days of the expected delivery date.
We will investigate and, where appropriate, arrange a replacement or refund in line with our Refund and Returns Policy.

7. Updating Your Information

It is your responsibility to ensure your postal and billing details are up to date.
If you need to change your address, please contact us at info@thehumanletter.co.uk before the next dispatch date to make sure your next letter arrives at the correct address.

8. Renewals

You will be notified by email before your subscription renews.
Renewals are charged automatically unless you cancel before your renewal date.
You can check your renewal date by logging into your account or contacting us.

9. Delivery Issues

If your subscription letter has not arrived within 21 days of the expected delivery date, please contact us.
We will investigate with Royal Mail and send a replacement at no cost if the item is confirmed lost.

10. Contact Us

If you have any questions about your subscription or need support, please contact us:

The Human Letter Co
Unit 42177, PO Box 7169
Poole, BH15 9EL
Email: info@thehumanletter.co.uk